Shifting Structures – A Systematic Literature Review on People Analytics and the Future of Work

The sudden decentralisation of work caused by the COVID-19 pandemic challenges institutionalised work practices, which some companies seek to counter by using people analytics. Narratives around people analytics often portray it as an enabler of remote workers’ (self-)organisation. Simultaneously, especially when deployed for performance management, people analytics is considered an enabler of workplace surveillance. Further, algorithmic biases in the systems can perpetuate social injustice and discrimination of marginalised groups, impacting established hierarchies and social structures in the workplace.